I wish I did not have certain reviews, I wish the customer were always happy, I wish they always came back to me...
How can I improve the perceived quality of my hotel room?
PERFECT ROOM, THE REVIEW-PROOF HOTEL ROOM
Dear Manager,
Guests at Swiss hotels have long since changed their needs, prioritising personal well-being, body care and accommodation in new, welcoming environments that look to the future.
More and more facilities have realised that failing to meet the market and customers’ demands will make them a second choice.
The most common needs expressed by guests in online reviews include complaints about antiquated furnishings and rooms, a lack of wellness areas, unmodern and non-functional facilities, inadequate room sizes, etc…
This and much more is increasingly penalising hotels.
Many hoteliers, in order to remedy these – sometimes unfair – criticisms made by their guests, have tried restyling the hotel with the help of furniture makers or do it yourself.
However, while looking for a modernisation is the right solution, with a classic furniture maker it often happens that:
❌ The rooms are all identical to those in other hotels
❌ There are functional problems that the furniture maker may not know about
❌ Often, high costs do not equal proper performance, making rooms “cheap”
❌ New customer needs are not taken into account, resulting in rooms that are already old from the start
Attention!
Relying on professionals who are not exclusively focused on the hotel business can also be a serious mistake
Gabriele Gascón
CEO
General professionals may tend:
• To focus more on aesthetics than on a mix of aesthetics and functionality
• It is therefore difficult to connect with them and make them understand your needs
• Don’t know your guests, often failing to achieve the goal of having beautiful, modern rooms, suitable for the positioning of the hotel and in line with new market demands...
IT THEREFORE BECOMES ILLOGICAL TO ENTRUST FURNITURE-MAKER YOUR INVESTMENT.
THIS IS WHY WE HAVE CREATED PERFECT ROOM...
GASCÓN AND ARCHTAILOR TOGETHER FOR THE HÔTELLERIE’S WORLD
Gascón is the first architecture studio dedicated exclusively to the world of HOSPITALITY and designing with entrepreneurial vision.
What does Perfect Room aim to do?
Your story, the story of the company brand, its values, and how architecture could tell them
Your wishes, dreams and expectations
The main reasons why a customer should choose your hotel
Certain architectural aspects and how these could enhance the facility
Thanks to new technologies in the field of home automation, lighting and room sanitation
A general architecture studio does not have the tools to analyse these aspects, which is why a specialised studio is needed.
With the Perfect Room service, you can evaluate our approach free of charge and get a vision of your future room
Yes, I’m interested in the Perfect Room
Reserve your consultation, without obligation, at a time of your choice
In case you reserve your consultation and then complete a project, there is a surprise for you:
Gascón would give you a gift with photographic documentation and videos about his new hotel, aware that the presentation through the media is of great importance, it is the first virtual entrance of the public into your structure.
Yes, I’m interested in the Perfect Room service
Reserve your consultation, without obligation, at a time of your choice
Best regard,
Gabriele Gascón
